There’s a good deal of buzz about using games and gamification to make elearning more fun and engaging. But how do you design an elearning game that goes beyond fact-based recall to have a deeper impact on your organization? Let’s take a look at an elearning game that SmartBuilder’s sister company, Plum eLearning, developed for … [Continue Reading]
Interactive video example
There’s a new elearning example on our website using a funny interactive video. It shows a customer looking for help in a hardware store and the learners’ task is to identify where service is lacking. At the end, the learner compares his/her responses with the expert responses. Branching scenario vs. interactive video A common learning-by-doing … [Continue Reading]
4-Real-world elearning challenge: Improve call center customer satisfaction
PART 4 of 4: Create Learning Activities That Work Recap Here’s a quick recap of the first three parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors at the … [Continue Reading]