Helping you to cook up inspiring elearning
PART 4 of 4: Create Learning Activities That Work Recap Here’s a quick recap of the first three parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors at the … [Continue Reading]
We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time. Performance is what counts – not just reading a few pages then passing a “quiz”, which is really a test of short-term memory, or worse, an exercise in making good guesses (tip … [Continue Reading]
It’s a good day in the world of instructional design when a client says, “We want your help making this boring training more interesting and interactive.” Even better is when they don’t just want interactivity, but meaningful interactivity. Barton Health requested exactly that with their HazCom training. The training had traditionally been driven by regulation … [Continue Reading]
